ClassicDollHouses.com Customer Service
Please Note: We are currently experiencing intermittent e-mail issues, if you receive a bounced e-mail message, please feel free to call us at 866-601-8697 our use our Live Chat from any page.
Below is our list of Frequently Asked Questions to help you get your questions answered quickly! If you do not find your answer here then please contact us at: Service@ClassicDollHouses.com and we will be happy to help!
- Are your items new?
Yes, all of the items we sell are brand new and come in the original manufacturer packaging.
- Can I pick-up my item?
Sorry we do not allow customer pickups.
- How much is shipping?
Shipping and Insurance is included in the price for each item. We want you to know the full cost up front so that you aren't surprised by any hidden costs when you checkout.
- Do you offer Insurance?
Insurance is included in the shipping and handling price.
- What if my item arrives damaged?
In the unlikely event that your item arrives damaged or is missing parts please email Service@ClassicDollHouses.com. We will coordinate with you and the supplier to get whatever you need to make your item as good as new.
- Can you ship to APO/AE, Canada, US Provinces, Alaska, or Hawaii?
Sorry, we only ship to the 48 contiguous United States at this time.
- How can I make Payment?
Payments can be made through PayPal or Credit Card. We gladly accept Visa, MasterCard and American Express as payment for your order. Please enter your credit card number on the secure online order form.
- Can I pay extra to expedite shipping?
Typically we prefer to use ground shipping because the cost is so high to use express on most items. If you need something by a certain date, please call or email us and we can determine the best way. If we can express an item for you, additional shipping charges will apply.
- How long does it take to ship items?
Shipping times vary by item (see each item for shipping time expected). We strive to be accurate with the stated shipping time for each item. Normally, this is the length of time to expect shipping to occur. However, in the unlikely event that there is a delay, we will inform you immediately with updated shipping information.
- Why have I received some of my items but not all of them?
We ship your items as they arrive into the warehouse. Instead of holding your entire order until everything arrives, we will split the order and send items as they come in so you can get started on your nursery. Please be sure to check the listing for the shipping timeframe to get an idea on when to expect the remainder of your order.
- What if I find an item for a lower price?
On every item's page, there is a link under the price for 'Seen It For Less'. Click that link, fill in the form and we will likely be able to match or beat the price. Competitors items must be the exact same finish, configuration, and style as ours, items need to be currently in stock on both our site and the competitor's site, and the item must be shipped to your home. We ask that you put the total price (Item price + shipping + sales tax) so that we can get an exact price comparison. We will email you within 24 hours with our findings.
- How do I return my item?
If your item arrives damaged, please email Service@ClassicDollHouses.com with the details and we will make it right.
If you want to return or exchange your product for any other reason, please read below for details. Returns, cancellations or changes on most items incur a 30% restocking fee. Keep in mind, returns on shipped orders incur return shipping costs, Credit card orders receive a credit to the account within 15 days of receipt of the returned item.
To return an item, please email Service@ClassicDollHouses.com with the following information:
1. Order number
2. Product number and/or product name
3. Reason for return
4. Return for replacement, exchange, or refund.
Our Customer Service team will send you a return email with a Return Authorization Number (RA#) and instructions on how, and where to send the package.
Please remember that all returned products must be in the original condition with all-packing material, manuals, and registration card(s). We will issue a full refund minus restocking fee for any item that meets these conditions. Items returned without a Return Authorization Number, will not receive a credit. For your protection, please use Federal Express or UPS Ground for shipment and insure your item for the full value. If your item arrives damaged . We can only refund shipping costs if the return is approved as result of our error.
If you have not found the answer to your question here, please email Service@ClassicDollHouses.com or use our Live Chat for immediate assistance.
6344 Vegas Drive
san jose ca 95120
Toll Free: 866.601.8697